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Returns & right of withdrawal

Returns & right of withdrawal

When purchasing products via the webshop, the consumer can terminate the agreement without giving any reason within 14 days. This period commences on the day following receipt of the product by the consumer. This right of withdrawal is not applical for business transactions or assignments, they are always binding and include a payment obligation.

During this period the consumer will treat the product with care. He will only unpack the product to the extent or use as necessary to assess whether he wishes to retain. If he exercises his right of withdrawal, he will the product with all accessories and – if reasonably possible – in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur. Vintage Design Store reserves the right to refuse returns or to only reimburse a portion of the amount if it is suspected that the products are used or damaged by the customer or third parties.

If the consumer wishes to exercise his right of withdrawal, he is required to do this within 14 days after receipt of the product. The consumer will do this by sending an email to Once the consumer has expressed the wish to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the goods are returned on time, for example through a proof of posting.

If the customer after the unknowable periods specified in paragraphs 2 and 3 has to want to make use of his right of withdrawal, respectively. Product has not returned to the entrepreneur, the purchase is a fact.

If the consumer exercises his right of withdrawal, the consumer is responsibel for the cost of return.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible but no later than 14 days after cancellation. This will only be done if the product has already been received back by the merchant,

The right of withdrawal is not applicable if products are customized or bought in the shop.


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